Accessibility Policy

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Health Nexus is committed to excellence in serving all clients including people with disabilities.

This page contains information about our accessibility policy as well as tips on how to increase accessibility using various browsers.

Accessibility Policy

Feedback process

Web Accessibility Help

Our other Web-Related Policies

Accessibility Policy

Assistive Devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our goods and services.

We will communicate with people with disabilities in ways that take into account their disability.

Upon request, at our conferences and events, we will work with our clients on a case by case basis to provide our services in an accessible format.

Service Animals
We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public. At venues where we are hosting events, service animals will be allowed in the venue’s designated areas.

Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

To the best of our ability we will endeavor to allow support persons to attend for free.  Nominal fees may be applied for catering. Support persons may not be entitled to receive a participant kit in addition to the one provided for the disabled person registered for the event.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for clients with disabilities such as elevators or accessible washrooms being out of service, Health Nexus will notify customers promptly.  This notice will include information about the reason for the disruption, its anticipated length and a description of alternative facilities or services, if available.

We will post the disruption on our website and notify any clients arriving for meetings by telephone. If the disruption occurs at a venue where we are hosting an event, in addition to posting the notice on our website, we will promptly notify the registered participants through email.

Training for staff
Health Nexus will provide training to employee, volunteers and others who deal with the public or other third parties on their behalf. This training will be provided to staff within the first 3 months of employment. Staff will also be trained when changes are made to our plan.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Health Nexus’s plan related to customer service standard
  • How to interact and communicate with people with various disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • How to use the assistive devices that may help with providing goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing Health Nexus’s goods and services

Modifications to this or other policies
Any policy of Health Nexus that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Feedback process

Clients who wish to provide feedback on the way Health Nexus provides goods and services to people with disabilities can email, telephone or write to our Accessibility Officer. Clients can expect to receive a response within 3 business days. Complaints will be addressed according to our organization’s complaint management procedures.

All feedback will be directed to our Accessibility Officer
Telephone: 416 408 6917
Address:    180 Dundas St West, Suite 301
Toronto, ON M5G 1Z8

Web Accessibility Help

Increasing Text Size

To increase the text size on our Web pages, you can change the settings in your Web browser. Just follow the instructions below based on the browser you are using or see your browser's help for details.

Internet Explorer

  1. Select "View" in the menu bar.
  2. Select "Text Size".
  3. Select "Larger" or "Largest".

Mozilla Firefox

  1. Select "View" in the menu bar.
  2. Select "Zoom".
  3. Select "Zoom In".
  4. To increase the text size further, continue selecting "Zoom In".


  1. Select "View" in the menu bar.
  2. Select "Zoom".
  3. From the menu, select the size with which you would like to view the Web site.
  4. To increase the text size further, increase the percentage.


  1. Select "View" in the menu bar.
  2. Select "Text Size".
  3. From the menu, select the size with which you would like to view the Web site.